CUSTOMER SUPPORT

BPO for Africa is an extension of your office and is the front-facing team in your customer support operations. While providing personal and deep customer experiences, our highly-trained agents efficiently handle all incoming support tickets. Our support teams increase customer retention as well as lower the total cost to serve. We are committed to partnering with your company to help develop and optimize your outstanding customer support operations.
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LIVE CHAT SUPPORT

 

As the need to communicate with your customers grows with technology, BPO for Africa stays up-to-date with the latest software and tech to interact with your customers in real-time. We’re able to increase sales, resolve concerns, and maintain loyalty to your brand. A good live chat solution will also increase your core KPI’s.

EMAIL SUPPORT

 

A proficient email program is crucial to a successful customer service solution.  Our agents are able to provide concise, clear and responsive email support resolving issues quickly and effectively.