WHO WE ARE

BPO for Africa (BFA) is a leading Business Process Outsourcing company based in Nairobi, the vibrant capital city of Kenya in Eastern Africa. We specialize in providing a wide range of high-quality outsourcing services to businesses across various industries. Our goal is to drive operational excellence, enhance efficiency, and contribute to the growth and success of our clients.

At BPO for Africa, we go beyond just delivering exceptional services. We are deeply committed to making a positive impact on society. As a socially responsible organization, we proudly offer impact sourcing opportunities, providing social and economic empowerment to the underprivileged yet skilled individuals in our community. By harnessing the talent and potential of these individuals, we not only transform their lives but also enable them to contribute meaningfully to our clients’ projects.

With a team of dedicated professionals and industry experts, we deliver outstanding results in areas such as customer support, data and research services, finance and accounting, IT and software solutions, content moderation, and back office support. Our commitment to quality, security, and innovation sets us apart, ensuring that our clients receive the best possible solutions tailored to their unique needs.

Choose BPO for Africa as your trusted outsourcing partner, and experience the winning combination of exceptional services, social impact, and a deep understanding of the African market. Together, let’s unlock the full potential of your business while making a lasting difference in our community.

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Our Advantage

Quality is BPO for Africa’ highest priority, and our quality assurance teams work everyday to ensure this standard is met. Your customers are thrilled when they speak and chat with agents who are culturally similar, accent neutral, and truly care about solving their issues. Our agents work with cutting-edge technology and best practices from around the globe, and it is simple to scale with us as our pricing model significantly reduces your total cost to serve.

Our Mission and Commitment

We are committed to providing exceptional agents who deliver high-quality customer care and true brand ambassadorship. By applying our native English and professional culture with high-class training, our agents become an essential extension to your team. We at BPO for Africa are dedicated to ensuring complete satisfaction with honesty and transparency.