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OUR FOCUS: HAPPY CUSTOMERS

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Calls Answered within 20 seconds!
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First Time Resolutions!
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Happy Agents!

WHY US?

Welcome to BPO for Africa (BFA), your premier outsourcing partner in Kenya. At BFA, we understand the critical importance of efficiency and cost savings for your business. That’s why we are committed to providing top-notch BPO services that enable you to focus on your core competencies while we handle your non-core functions.

With a team of highly skilled professionals and state-of-the-art infrastructure, we offer a wide range of outsourcing solutions tailored to meet your unique business needs. Our expertise spans across various industries, including finance, customer support, IT, data entry, and more.

By choosing BFA as your outsourcing partner, you benefit from our unwavering commitment to efficiency. Our streamlined processes and advanced technologies ensure seamless operations, faster turnaround times, and improved productivity. We adhere to strict quality control measures, guaranteeing accurate and error-free results every time.

Not only do we prioritize efficiency, but we also understand the importance of cost savings for your business. Outsourcing to BFA allows you to reduce overhead costs significantly. You can leverage our cost-effective solutions without compromising on quality, giving you a competitive edge in the market.

When you partner with BFA, you can trust us to handle your outsourcing needs with professionalism, reliability, and confidentiality. We prioritize data security, ensuring that your sensitive information is protected at all times.

Choose BPO for Africa (BFA) as your outsourcing partner and experience the benefits of enhanced efficiency, substantial cost savings, and peace of mind. Contact us today to discuss how we can support your business growth through our tailored BPO solutions.

THE BPO DIFFERENCE

Welcome to BPO for Africa (BFA), where we provide a wide range of benefits to businesses through our exceptional outsourcing services. By partnering with us, you gain access to a host of advantages that can transform your operations and drive your business growth.

One key benefit of outsourcing to BFA is our team of multilingual professionals with a global understanding of modern commerce, trade, and the service industry. With our diverse talent pool, we can cater to clients from different regions, cultures, and languages. This enables you to effectively communicate with your international customers, expand your market reach, and enhance customer satisfaction.

Another significant benefit is our commitment to cost-friendly business services without compromising efficiency and effectiveness. Our robust quality assurance team ensures that all services and products meet high standards before they are delivered to you. By entrusting your non-core functions to us, you can reduce operational costs, improve productivity, and allocate resources to your core competencies.

At BFA, we understand that each client has unique requirements. That’s why we offer a dedicated team of managers and staff who work closely with you to customize our services to meet your specific needs. Whether you need customer support, IT solutions, data entry, or other BPO services, our team will tailor our approach to align with your business objectives.

In addition to these core benefits, BFA prioritizes data security and confidentiality. We have implemented strict measures to protect your sensitive information, giving you peace of mind and ensuring that your business remains in safe hands.

Extensive Industry Experience: With a wealth of industry experience, BPO for Africa (BFA) brings unparalleled expertise to meet your outsourcing needs. With years of experience in the BPO industry, BFA has gained deep insights and knowledge of various sectors. Our expertise spans across finance, healthcare, e-commerce, technology, and more. We leverage this industry experience to provide tailored solutions that align with your specific business requirements.

Cutting-edge Technology and Infrastructure: BFA is committed to staying at the forefront of technology and investing in state-of-the-art infrastructure. We utilize advanced software, tools, and secure systems to optimize operations and deliver high-quality services. Our robust infrastructure ensures seamless connectivity, scalability, and data security, enabling us to handle large volumes of work efficiently.

Impactful Social Responsibility: BPO for Africa (BFA) goes beyond business by implementing impactful social responsibility initiatives through impact sourcing and investing. We prioritize creating employment opportunities for economically disadvantaged populations in Africa, while also providing training and skill development programs to empower individuals for better opportunities. By choosing BFA as your outsourcing partner, you contribute to our mission of economic empowerment and the advancement of communities. Together, we can make a positive impact and drive sustainable growth while achieving your business goals. Join BPO for Africa (BFA) today in our journey of transformative impact sourcing and investing.

Back-Office Support

 

Our services include; Data entry and processing, Document management, Order processing and Logistic support.

Communication Support

 

Transcription and captioning, Translation

Data & Research

 

Market research, Web research, Data collection and analysis, Know Your Customer (KYC), Survey design and analysis

Computer vision

 

Optical character recognition (OCR), Image/facial recognition and classification, Object detection and tracking

SPECIALTY SERVICES

 

We are professional, flexible, and can handle most anything you throw our way.

EXPERTISE

WHAT BPO MEANS TO US

Our commitment is to provide high-quality customer care and true brand ambassadorship.

By applying our professional culture with specialized training, our agents become an essential extension to your team.

We at BPO for Africa are dedicated to ensuring complete satisfaction with honesty and transparency.

  • Accuracy
  • Transparency
  • Low Total Cost to Serve
  • Scalable
  • Professional

FOCUSED INDUSTRIES